Free U.S. Shipping for orders over $75

Customer Care

Exchanges:

OUR POLICY IS EXCHANGE ONLY. NO RETURNS WILL BE ACCEPTED.

Our policy lasts 7 days. After receiving your order, you have 7 days to send it back for an exchange or store credit. If 7 days have gone by since you've received your purchase, unfortunately we can’t offer you an exchange or store credit. To be eligible for an exchange, your item must be unused and in the same condition that you received it.


SALE ITEMS are not returnable. Sale items may only be EXCHANGED as long as they are unworn and undamaged.
HAND-MADE items are FINAL SALE.
SWIMWEAR, INTIMATE WEAR,LINGERIE (including bodysuits) are FINAL SALE.

SWIMWEAR AND INTIMATE-WEAR INCLUDING BODYSUITS ARE FINAL SALE.

Exchanges (if applicable)
Customer must ship item to:

Scrap City L.A.
3806 Alonzo Ave.
Encino, CA 91316.



For any questions, please contact us at clara@scrapcityla.com.


Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Tracking must be included in returning the item because if we can't track the package we won't be able to credit you. Shipping costs are non-refundable.
You should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All items except hand-made and pre-order will be shipped within 1-5 business days of your purchase (excluding weekends) as there may be high volume of sales.

Handmade orders can be shipped up to 2-3 weeks after your order is placed! Purchasing priority shipping will not make your hand-made or pre-order item ship/arrive any faster. Upgrading shipping for hand-made or pre-order items will result in a refund of the shipping you paid.

Pre-order items will be shipped within 6 - 8 weeks of purchase (excluding weekends).

All items shipped through USPS(United States Postal Service).

International Orders:

We ship to all countries. International orders can take up to 3 weeks but might be extended due to delays in customs/weather conditions.
For any questions regarding shipping please contact clara@scrapcityla.com.



By purchasing from this store you agree that we are not liable for lost or damaged goods after they have shipped for we send them out in pristine condition.